Privacy Policy.

Uzma Travels provides travel planning and tour services from Srinagar, Jammu & Kashmir, India. This policy explains the personal information involved when you browse uzmatravels.in, contact our team, request an itinerary or book travel services.

Questions about this policy, your information or a privacy concern can be sent to info@uzmatravels.in. You can also contact us using the phone number and office address listed below.

The information needed depends on how you interact with us. Please share only what is relevant to your enquiry or booking.

The Contact Us enquiry form prepares a WhatsApp message using the details you enter. When you select “Continue to WhatsApp”, those details are included in a WhatsApp link and passed to WhatsApp to open the prepared message. You review and send the message there.

Opening the link shares the included details with WhatsApp or the services handling that link. Uzma Travels receives the enquiry through WhatsApp when you send it. Merely opening a prepared message is not a booking confirmation. If you prefer, use the email or phone contact instead.

The enquiry form does not create a WordPress form-submission record itself. Messages you send by WhatsApp or email, and any subsequent booking correspondence, can remain in the relevant communication systems and our booking records. Your browser or device may also retain browsing history or autofill information.

We use information relevant to providing and managing the service you request. This can include:

• Answering questions, preparing itineraries and sending quotations.
• Coordinating agreed accommodation, transport and other travel services.
• Communicating booking updates, handling payment references, refunds and complaints.
• Keeping records required for accounting, legal obligations and dispute resolution.
• Maintaining website functionality and investigating misuse or security issues.

Relevant booking information may need to be shared with the hotels, houseboats, drivers, transport providers or other operators involved in the services you request. For example, a property may need the lead guest’s name and stay dates, while a driver may need a contact number and pickup details.

Website hosting, email, messaging, payment and other service providers may process information needed to operate their services. Public authorities, professional advisers or other recipients may receive information where necessary to comply with law, handle a dispute or protect legal rights.

Each provider’s role and handling of information can differ. Ask our team if you need details about the suppliers or systems used for your booking. Optional promotional sharing will be explained and, where required, separately agreed.

Website requests can involve technical information such as IP address, browser type, device information, pages requested and access times. Website and hosting systems may process this information to deliver pages, maintain security and diagnose technical problems.

The WordPress website and its features can use cookies or browser storage for functions such as sign-in, display preferences and session behaviour. The information stored depends on the features you use. You can review or clear cookies and site data through your browser settings; disabling them may affect some website functions.

This policy does not treat browsing the website as permission for unrelated advertising or promotional tracking. If optional tracking is introduced, we will explain its purpose and provide the relevant choices where required before it is used.

Links to WhatsApp, Instagram, Google Maps and other services take you to platforms with their own privacy practices. When content from another provider is embedded in a page, that provider may receive technical information as the content loads, even if you do not submit an enquiry.

Messaging, email, hosting and other providers may process information in locations outside your state or outside India. Their applicable terms, safeguards and legal obligations govern their own processing. We do not represent that all information remains solely on servers in India.

Before sharing information on another platform, review its privacy policy and available controls.

We retain information for the periods needed to manage the enquiry or booking, accounting and legal obligations, complaints or related disputes. The appropriate period depends on the type of record, the service and applicable requirements; there is not one retention period for every record.

You can ask us about information held in relation to your enquiry or booking and request deletion where it is no longer needed. Some records may need to be kept despite a deletion request, for example to meet a legal obligation or resolve an outstanding transaction.

We aim to limit access to the people and service providers who need the information for the relevant purpose and to protect it with safeguards appropriate to the systems involved. No website, email or messaging channel can guarantee absolute security. If you suspect your information has been misused, contact us promptly and avoid sending further sensitive details through the affected channel.

You can contact us to ask what information we hold about you, request correction of inaccurate details, request deletion where appropriate, withdraw permission for an optional use, or raise a privacy complaint. We will consider the request in line with applicable law and the information necessary to manage your booking.

For a privacy request, email info@uzmatravels.in with the subject “Privacy request”. Explain the request and provide enough information for us to locate the relevant enquiry or booking. We may need proportionate verification before disclosing or changing records. Do not send a full identity document unless specifically required and explained.

If we cannot fulfil a request in full, we will explain the reason and any available next steps. This contact route does not limit any complaint or remedy available to you through a competent authority under applicable law.

Our enquiry and booking services are intended to be used by adults. Children’s ages and other limited details may be needed to calculate travel arrangements or satisfy a specific supplier requirement. These details should be provided by a parent, legal guardian or appropriately authorised adult.

If you believe a child has provided personal information directly without the necessary authority or permission, contact us so that we can review and address it. Please avoid including children’s documents or unnecessary personal details in a general enquiry.

We may revise this policy when our website, services or information-handling practices change. The date at the top identifies this version. Any additional notice or consent required for a new use of information will be handled as required by applicable law.