Terms & Conditions.

These Terms & Conditions explain how Uzma Travels handles travel enquiries, itinerary planning and bookings made through our website or directly with our team. Please read them together with your quotation, confirmed itinerary and any supplier-specific conditions shared before you book.

An enquiry, an itinerary generated on our website or a WhatsApp message does not by itself confirm a booking. The services, dates, accommodation, traveller numbers and price must be agreed with our team. Any different booking terms must be specifically agreed in writing before payment.

Nothing in these terms limits a consumer right, remedy or protection that cannot lawfully be excluded. If a booking condition conflicts with a mandatory legal requirement, that legal requirement applies.

Quotations are based on your travel dates, group size, room arrangements, vehicle requirements and requested services. Availability and pricing can change before confirmation. Only services expressly included in your confirmed itinerary form part of your package.

Please check the traveller names, ages, travel dates, pickup and drop locations, room occupancy and itinerary before making an advance payment. Tell us promptly if anything needs correcting.

Booking confirmation requires the agreed advance payment and confirmation from Uzma Travels that the arrangements have been accepted. Keep your written confirmation and payment acknowledgement for reference.

Our standard package payment schedule is a 10% advance to confirm the booking and the remaining 90% on the second day of arrival. Coordinate payments with your Tour Manager and use only payment details confirmed through our official contact channels.

Any package-specific exception, additional service charge or supplier payment requirement must be explained and agreed before it applies. Do not assume a requested upgrade or extra activity is included in the original price.

We do not ask you to disclose an OTP, UPI PIN, banking password or full card security details in an enquiry. If a payment request looks unfamiliar, contact our team before paying.

To request cancellation, contact our team in writing by email or WhatsApp and include your booking reference, traveller name and trip date. Cancellation timing is determined by when your notice reaches us, measured against the confirmed trip start date.

The schedule below states the scheduled refund percentage before applicable deductions. It is not a guarantee that the same percentage of every payment will be returned. Hotel, houseboat, transport and transaction charges already incurred or otherwise payable under the booking conditions may reduce the amount available for refund.

The advance may be partly or fully non-refundable where it has already been committed to services under the conditions disclosed for your booking. Ask for a written refund calculation showing the applicable schedule, amounts paid, supplier charges and other deductions. Supplier-specific cancellation terms disclosed and accepted before booking also apply, subject to your statutory rights.

Please finalise your travel plans before confirming. Our standard policy does not permit guest-requested changes to confirmed itinerary days, hotels or dates after booking confirmation because the arrangements are reserved in advance. Any exceptional change agreed by Uzma Travels must be confirmed in writing, including availability and additional costs.

After arrival, guest-requested rescheduling or hotel changes are not permitted under the standard package. Additional services outside the agreed itinerary are payable separately.

If a guest voluntarily returns early, discontinues the tour or reduces the group size after arrival, the confirmed package cost is not reduced and unused services are not ordinarily refundable. This does not affect any remedy available under applicable law where contracted services were not provided or were deficient.

Your confirmed itinerary is the reference for accommodation, meals, transfers, sightseeing, support and any complimentary experience. Website photographs and destination descriptions illustrate the experience; they do not replace the specific arrangements in your booking.

Unless your confirmed quotation expressly includes them, the following are charged separately:

• Air or train tickets, travel insurance, entry tickets and guide fees.
• Local union cab services and vehicles required for restricted routes or snow conditions.
• Gondola tickets, pony rides, rafting, skiing, ATV rides and other optional activities.
• Personal expenses, tips, laundry, beverages, room service and extra sightseeing.

Under our standard child policy, children aged 0–5 years are complimentary without a separate bed. Extra beds, meals, transport requirements or supplier-specific charges must be confirmed in the quotation. Children above this age are priced according to the applicable accommodation and package arrangements.

Please provide the correct ages of children when requesting a quotation. Room occupancy, bed types, hotel or houseboat selection and check-in/check-out conditions are those confirmed for your booking.

The person making the booking should be an adult authorised to provide details for the travelling group. Travellers are responsible for carrying valid identification and any permits or travel documents required for their journey.

Weather, snowfall, road closures, safety restrictions, government directions and other events beyond reasonable control may affect the order, timing or availability of activities. A destination or activity cannot be guaranteed when access is restricted.

Where arrangements are affected, we will discuss practical alternatives and communicate material changes, additional costs or available refunds as appropriate. Any revised services and payment arrangements should be confirmed with our team.

Supplier refund conditions and applicable law determine recovery for affected services. An unavoidable event is not an automatic waiver of your consumer rights or a blanket basis for retaining payment for services that cannot be supplied.

Follow reasonable safety instructions, local regulations and supplier rules. Guests are responsible for their belongings and for damage or additional charges they cause. Tell our team about accessibility needs or other relevant travel requirements before confirmation so that suitable arrangements can be discussed.

Hotels, houseboats, transport providers and activity operators deliver parts of the journey. Their disclosed conditions apply to those services. Uzma Travels remains responsible for the commitments it makes to you and for its own obligations under applicable law.

Please report a service problem to your Tour Manager as soon as possible so that it can be addressed during the trip. Prompt reporting helps us investigate; it does not remove any legal right to raise a complaint later.

Use the website lawfully and provide accurate enquiry and booking information. Do not misuse forms, attempt unauthorised access or upload content you are not entitled to share.

Travel descriptions, sample itineraries and indicative prices can be updated. Generated plans are planning aids until the team confirms the final itinerary and quotation. Website availability and third-party links may change.

Personal information is handled as described in our Privacy Policy. Website content, photographs and branding belong to their respective owners; permission may be required before reusing them.

For a booking question or complaint, contact Uzma Travels using the details below. Include your booking reference, travel dates, the issue and the outcome you are requesting. We will review the information and discuss the next steps with you.

These terms are governed by the applicable laws of India. You may use the competent courts, consumer commissions or other authorities available under applicable law. These terms do not require you to give up access to those remedies.

We may update these terms when our services or booking processes change. The date at the top identifies this version. Material changes to an already confirmed booking require appropriate notice and agreement where required by law; a later website update does not automatically rewrite your confirmed booking.